SR

Case Origin
Enterprise Portal P1 Alert
Severity Level*
Sev-1 (Production Down)
Affected Cloud Region*
AP-Southeast-2 (Sydney)
First Response Milestone
Met (6 mins)
Target Resolution Time*
Today, 19:30 AEST
Linked Jira Incident
INC-8841
Triage Summary*
Webhook delivery queue backed up by 14 minutes following certificate rotation.
SLA Breach Risk