Experience Cloud help center template
An Experience Cloud help center template for customers who would rather find the answer than log a case: a search hero, featured topics, trending articles, case deflection and a community feed, on a branded portal. Click through it below, then read what the studio writes for it.
The Customer Help Center & Support template running: Self-service community portal with search hero, knowledge topics, trending articles, and case deflection. Use the link below to open it in its own tab and click through it.
When to start from this template
- Showing a support leader what self-service will look like before a site is built.
- Agreeing the topics, articles and deflection step a help centre home page needs.
- Putting a branded portal in front of a client who has only seen a wireframe.
What is on the page
Read off the template itself, the way the spec export reads it.
- Navigation
- Home, Knowledge Base, My Support Cases, Community Forum, Contact Us
- Search Hero
- How can we help you today?
- Topic Navigation
- Featured Topics
- Trending Articles
- Trending Knowledge Articles
- Case Deflection
- Need Immediate Help?
The spec the studio writes for it
The first acceptance criteria, in Gherkin, as they land in Jira or Confluence.
# Scenario: The "Products" related list Given a user is viewing a Case record Then the "Products" list is on the page And it says there is nothing to show. # Scenario: The "Notes & Attachments" related list Given a user is viewing a Case record Then the "Notes & Attachments" card offers a file upload area And it says there is nothing to show.
Make this template yours.
Open “Customer Help Center & Support” in the studio, change the fields, the path and the branding, then share a link or export the spec and the Lightning page metadata. SFProto is invite-only while we test, and free for testers. Already invited? Sign in.
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